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Shipping Info

PLEASE double check your cart before ordering. Once an order has been placed we CANNOT make any changes or additions to your order.  Any order you wish to have canceled will incur a 5% cancellation fee of the order total. Additionally any order that has been processed to ship cannot be canceled. 

 

Please allow up to 15 business days for all orders to ship. We make each product to order so it takes some extra time to have each order processed and shipped out. Once your order is processed to ship, you will receive an email with your tracking info and an estimated ship date. Please note that the quoted shipping times at checkout DO NOT include our processing times.

 

DELIVERY:

We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Please double check all your shipping information is correct.
 

Please be aware that once a package is shipped, the USPS often does not update package tracking information until it is delivered.
 

Tracking information is provided on all orders.

Toxic Tee Co does not accept liability for any packages after they have been accepted by the USPS for delivery to customer. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a USPS failure, please contact them with any questions or concerns.

 

By purchasing from this site, you agree to our policies.

 

Defective Merchandise or Wrong Item Received:

 

If you've received a defective item or received a wrong item, please contact our us immediately. You will be sent a prepaid return label to send the item back to us. Once we receive the item back your new item will be sent out. We must receive the item back within 7 days of you receiving your return label. Any packages returned after this time period will be refused and sent back. 

Exchanges and Returns

Exchanges

 

If you would like to make an exchange, your item must be in new, unworn and unwashed condition. You will be issued a merchandise credit to be used. If your item is returned and has been worn or washed, no credit will be issued.

 

We DO NOT accept any exchanges on specialty items.
 

Returns


If you would like to return any items, they must be in new, unworn and unwashed condition. Your items will be refunded less the cost of original shipping and there is also a 15% restocking fee for all returned merchandise. If any items are not in new condition, the items will be donated and no refund will be issued.

 

***All returned packages must be postmarked within 10 days of receiving your original package.
 

We DO NOT accept any returns on specialty items
 

Customers are responsible for all shipping charges for returns and exchanges. 
 

When returning or exchanging any items, please include the packing slip that was included in your order. Please indicate on the packing slip whether you would like to exchange or return your items. Including this packing slip will help to expedite the return/ exchange process. 
 

Please allow 7 business days for all exchanges and returns to be processed once we receive them. You will receive an email confirmation for your refund once it has been processed. 
 

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